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Privacy Policy

The Principles govern the use of “personal information, which is information or an opinion about an identified individual, or an individual who is reasonably identifiable. It need not matter that the information is correct, or whether it is recorded in a material form or not.

Architectural Materials & Products Sales’ Privacy Policy allows you to:

  • Access your information;
  • Correct your information;
  • Contact us if you are concerned with how your information is being used.

Your personal information

Personal information collected and held by Architectural Materials & Products Sales about you may include:

  • name;
  • address;
  • telephone number;
  • Email address;
  • occupation;
  • ABN No.;
  • purchase details;
  • warranty & service transaction information provided by us, affiliates, or third parties;
  • any other relevant information.

If you choose not to provide us with your personal information, we may not be able to provide you with the products you require, or the level of service on which we pride ourselves.

How we collect personal information

Architectural Materials & Products Sales collects personal information in a variety of ways, including:

  • directly from you, when you provide information by telephone, electronic messaging (including Email and SMS), or in documents;
  • directly from you via our internet site, (e.g. requests for information).
  • directly from you when you purchase a product.
  • from your agents, or representatives who act on your behalf.
  • from third parties who have asked, or are permitted to provide your personal information, including those parties from whom you purchase goods and services.
  • from industry databases.
  • from publicly available sources such as the Internet and telephone directories.
  • from marketing organizations, but we do not purchase lists.
  • from industry databases.
  • from law enforcement, dispute resolution, statutory and regulatory bodies.

Information Analysis

We may use analytical web tools such as Google Analytics to collect visitor information for us to better understand how to improve our products and services for you. In addition, Google Analytics uses other data collection methods such as appending query strings to an image request.

We also use other external service providers for the following purposes:

  • for web hosting services;
  • to gather no-personal information in order to evaluate the website’s effectiveness.

How we use your personal information

Your personal information may be used in order to:

  • provide and market products and services that Architectural Materials & Products Sales sells and to provide and market products of our related suppliers and manufacturers.
  • communicate to you in relation to our products and services.
  • purchase from you.
  • support your purchase through warranty, directly or through the manufacturer.
  • monitor our performance and help us manage our services.
  • identify and contact individuals who conduct business with us.
  • conduct customer and market research, and analytics to improve the quality of our products and services.
  • handle complaints and disputed, and detect, investigate, and prevent fraud.

We may also contact and communicate with you via either telephone, post, facsimile, email, or SMS.

Direct marketing

We do not use, or disclose sensitive information for the purpose of direct marketing.

When we disclose your personal information

We may disclose you personal information to organizations outside if Architectural Materials & Products Sales. These organizations may include:

  • the manufacture and/or official importer of products sold by Architectural Materials & Products Sales;
  • government, regularity, law enforcement authorities, and organizations as required, or authorise by law;
  • your employer;
  • our advisors, (including legal and accounting advisors).

Those entities are not authorised by us to use personal information for anything other than the purpose for which the information is supplied. We may also disclose personal information where you consent for us to do so. That consent may by written, verbal, or implied from your conduct.

How we hold and store your personal information

Architectural Materials & Products Sales may hold your personal information in a number of ways, including:

  • in our computer system, which may involve storing data on storage systems;
  • in paper records.

Where your personal information has been collected from your agent, or our service providers they may also hold copies of your personal information. We may combine personal information we receive about you with other information we hold about you.

Architectural Materials & products Sales wil store your personal information in a secure environment. I is protected by a combination of physical and technological measures. We have taken all reasonable steps to carefully protect your date from loss, misuse, unauthorised access or disclosure, alteration, or destruction.

Help us ensure we hold accurate information

Architectural Materials & Products Sales takes reasonable precautions to ensure that the personal information we collect, use, and disclose is accurate, complete, and up to date. However, the accuracy of that information depends to a large extent on the information you provide. We recommend that you:

  • let us know if there are any errors in your personal information; and
  • keep us up to date with changes to this information such as your name and address.

You can access you personal information

You have a right to access your personal information, subject to some exceptions  allowed by law. If you would like to access your personal information, please let us know. You may be required to put your request in writing for security reasons, and we may charge a fee for searching for and providing access to your information.

How to contact us

If you wish to notify us of your new contact details, update your personal information, or make a complaint about a breach of privacy, or have any questions in relation to the accuracy of your information or privacy, please contact our office by telephone, email, or by mail.

Tel: (08) 9246 7703
Email: sales@ampsproducts.com.au
Mailing address: Architectural Materials & Products Sales, 95 Allenswood Road, Greenwood, WA 6024                          

Making a complaint

If you believe that we have interfered with you privacy in our handling of your personal information, you may lodge a complaint. We will attempt to resolve your complaint in accordance with internal complaints resolution process.

We may make changes to this Privacy Policy from time to time for any reason. We will publish changes to this Privacy Policy of the website.